Warranty / Return Policy / PRODUCT CONDITION DEFINITIONS

SHIPPING
Due to the substantial weight and size of our products, we can offer free shipping only on orders over $1,000. If the subtotal of your order is at least $1,000 we will ship your order anywhere in the Continental United States for free.
We will ship orders between $500 and $999 anywhere in the Continental US for a flat rate of $259.
Order below $499 can (only) be picked up at our Los Angeles showroom, there is no charge for local pickup.

WARRANTY / RETURNS

All new, open boxed and commercial serviced machines have a  3 year exchange warranty: N.L.C.E. will repair or replace any machine with damages not caused by negligence or normal wear and tear.  All sales are final! Exchanges can be made at any time within 3 years but the customer assumes responsibility for shipping and any transport cost, back to the merchant. If the customer elects not to return the machine you may request a service call and N.L.C.E. will cover any cost associated with parts however labor cost is not covered. Used (as-is) products have no warranty.

DELIVERY

A representative from New Life Cardio Equipment will contact you once your order’s delivery date and time has successfully been set up. Delivery times are scheduled in 3-hour blocks Saturday & Sunday. Depending upon your geographic location, you will be routed accordingly by our driver.  Company policy requires that someone of legal age be present at the time of delivery to sign for, inspect and assist in the unloading process if necessary. All orders are considered “DOOR DROP” unless installation details are written on the receipt. Your equipment will be delivered to your doorstep or garage. It is your responsibility to install your equipment in your desired location.

INSTALLATION

New Life Cardio Equipment (or it’s affiliate’s) will not be responsible for moving any personal property in order to install your equipment. If we find that challenges (not mentioned) present a harder installation, you may be charged an addition fee for more man-power or difficulty. It is the receiver’s responsibility to carefully check the entire delivery for completeness and any evidence of shipping damage. Damages, shortages or discrepancies must be noted and signed for on the shipping documents and returned to the merchant.  Any claims for any damages of the machine or personal property are void after installation is completed. If New Life Cardio Equipment attempts to make a delivery and no one is present at the address, a re-delivery charge may be assessed.

PRODUCT CONDITION DEFINITIONS (what to expect)

  • BRAND NEW – Never Owned
    SOLD – IN A BOX. For this price, everything is included with the machine that is found in the original box items.
    PHYSICAL CONDITION –Perfect! No bumps, scratches rust or bruises. Please consult with a N.L.C. representative if you have questions or special request regarding the physical condition of your machine.
    INTERNAL CONDITION – Perfect
    WARRANTY – Same as manufacturer (3 yrs exchange / parts)
  • NEW OPEN BOX – Never Owned (Liquidated Items)
    Machines in NEW OPEN BOX condition are liquidated items direct from the manufacture (never a 3rd party) These items were scheduled to be recycled because they could not be sold in stores for whatever reason: Usually because of a bump or a bruise or something minor or maybe the machine just arrived in a bad box. The serials have all been removed by the manufacturer but rather than recycle them straight away, they are offer to the public (for a short time) for much less than retail. All liquidated, new open boxed items are the most current year versions.
  • SOLD – OUT OF BOX! For this price ONLY THE machine is sold. Any accessory items and anything in the original box are not guaranteed to be included but in most cases we can source certain items at the customer’s requests (if possible). Please consult with a N.L.C. representative if you have questions or special request regarding what is included.
    PHYSICAL CONDITION – New Open Box items are NOT physically perfect. These have been on the showroom floor. Consequently they may have bumps and bruise or minor rust but NO BROKEN parts. As a courtesy our technicians will clean, re-paint and service any glaring physical attributes that may be deemed a concern. This is a courtesy and it is not an obligation. Please consult with a N.L.C. representative if you have questions or special request regarding the physical condition of your machine.
    INTERNAL CONDITION – Perfect
    WARRANTY – Same as manufacturer (3 yrs exchange / parts)
  • PRE-OWNED – USED / As-is
    SOLD – Out of box. These are return items. These items were scheduled to be recycled because they were returned by the customer within 30 days. The serials have all been removed by the manufacturer but rather than recycle them straight away, they are offer to the public (for a short time) for significantly less than retail. Pre-owned items are the current year versions.
    PHYSICAL CONDITION – PRE-OWNED items are never physically perfect. These will have clear signs of usage: bumps, bruises, rust etc but NO BROKEN parts! Please consult with a N.L.C. representative if you have questions or special request regarding the physical condition of your machine.
    INTERNAL CONDITION – Inspected to be working 100%
    WARRANTY – NO WARRANTY

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