HealthRider H10X Exercise Bike

Shipping Policies

LOCAL DELIVERY:

Orders over $1,000.00 and within 80 miles from our showroom in Los Angeles, CA, will receive FREE delivery.

Orders less than $1,000.00 and within 80 miles from our showroom in Los Angeles, CA, will be offered PAID shipping for a flat rate of $125.00.

LOCAL PICK-UP:
Local Pickup (Los Angeles, CA) is usually ready within 24 hours of placing your order. We will send an email when your order is ready to pickup.

LOCAL PICKUP DAYS/HOURS:
M-F 10am-6pm
Sat 10am-2pm
Sun 10am-2pm

SHIPPING:

We ship via LTL ground freight. Products are shipped assembled, parallelized and weigh in excess of 100 lbs. Orders are shipped from Los Angeles, CA.

1.) Orders generally ship within 1-2 business days after an order is received.

2.) Shipped orders will receive an email shipping confirmation, with a tracking number and estimated delivery date.

3.) The carrier will reach out to schedule an appointment for delivery. Someone must be on site to receive and sign for product.

* Note: Orders received after 12PM (PST), will be processed the following business day. We do not ship on weekends or holidays.

Estimated Delivery
May Vary Depending on Weather Conditions

Red: 2-5 Days | Blue: 3-7 Days | Green 3-8 Days | Orange 5-9 Days | Purple 6-10 Days

SHIPPING COST:

Shipping Policy:

• Free shipping for orders over $1,000.00.
• Flat rate shipping of $169.00, for orders between $500.00 and $999.99.
• We currently ship to the continental United States.

The minimum order to receive free shipping is $1,000.00, this does NOT include taxes or discounts, your order at time of payment must be no less than $1,000.00 to qualify for free shipping.

RETURNS:

Return Policy:

There is a 10% restocking fee for any returned item, fee will be subtracted from refund. Customer is also responsible for the cost of returning the machine to our warehouse. There are 3 ways to return your product to our warehouse in Los Angeles, CA.
1.) Drop off the item yourself: No drop-off cost to customer.
2.) Schedule our truck for a pickup at your residence: Only available for returns within 80 miles of Los Angeles, CA. Cost to customer $125.00.
3.) Ship the item back to our warehouse in Los Angeles, CA: Must be shipped on a pallet, secured and covered with cardboard and plastic wrap.

* NOTE: New Life Cardio is not responsible for any damages that may occur during shipping of items back to our warehouse.

DOOR TO DOOR DESCRIPTION:
Door to door means, outside your home or inside your garage. If you live in an apartment, the drop will be to your apartment building front or back door unless your apartment door is easily accessible from the street. You can select a door drop / garage drop delivery option at the checkout screen.

Note: Any delivery more than 10 feet from the curb/street will incur additional delivery charges.

INSTALLATION:
Installation / white glove delivery must be quoted on-site. Install price may range from $25 to $100 over delivery fee. This cost is always paid COD. You can request an installation quote when the delivery team calls to coordinate your delivery.

Note: This service is for local deliveries only, you must be within 80 miles of our Los Angeles warehouse. Installation and/or white glove delivery is never included in the delivery or shipping cost.