Frequently Asked Questions

New Life Cardio is a liquidator for cardio equipment manufacturers. Our inventory consists of name brand cardio equipment, with boxes that were damaged in shipping. While the machines are perfectly fine, they cannot be sold as “brand new” due to their damaged boxes. Our technicians assemble them and conduct rigorous testing to assure they meet the highest-quality standards. They are then ready to sell, in perfect working condition but without a box. Without the box you save up to 50% off the manufacturers original retail price.
In order to serve our customers in a more comprehensive and efficient manner, we have updated our warranty policy to be a single policy across the board. Customers will receive 3 months of Parts & Labor services after purchase, with Parts services continuing for the following 12 months. Customers are able to pay for another year of Parts after the first year for an additional $150.

All sales that are made in store and are picked up in store qualify under warranty, however the equipment needs to be dropped off in store. If the equipment is scheduled for local delivery then it would qualify for a service technician to go out and service the equipment

All sales are final with the exception of the item getting lost/damaged in transit upon arrival. There are 3 ways to return your product to our warehouse in Los Angeles, CA. 1.) Drop off the item yourself. 2.) Schedule our truck for a pickup at your residence: Only available for returns within 80 miles of Los Angeles, CA. 3.) Ship the item back to our warehouse in Los Angeles, CA: Must be shipped on a pallet, secured and covered with cardboard and plastic wrap.

* NOTE: New Life Cardio is not responsible for any damages that may occur during shipping of items back to our warehouse.

Shipping Policy


Orders within 80 miles of 13501 S. Main Street
Los Angeles, CA 90061, United States will be offered rate of $89.00 for local delivery within 50 miles and $119 for 50 - 80 miles. Usual expected time for local delivery is anywhere from 3 - 7 business days. We will notify you the day post purchase for information on the date and time of your delivery.

* Local deliveries will be left in the driveway or garage, depending on accessibility. An adult must be on-site to sign for the delivery.

* * For white-glove installation please select the option at checkout.


Monday - Friday: 10:00am to 6:00pm

Saturday - Sunday: 10:00am to 2:00pm

13501 S. Main Street
Los Angeles, CA 90061, United States


Shipping for the United States

Handling time: 1 - 2 days (Mon - Fri)

Transit time: 3 - 5 days (Mon - Fri)

We ship ground LTL freight. All machines are shipped assembled, on a pallet and weigh in excess of 200 lbs. Orders are shipped from Los Angeles, CA.

Fully Assembled Shipping and Flat rate shipping estimated transit time of 5-12 business days.

1.) Orders ship within 48 hours after an order is received (Monday-Friday).

2.) Customers will receive an email shipping confirmation with a tracking number, once the order has shipped.

3.) The carrier will reach out to schedule an appointment for delivery. An adult must be on-site to sign for the delivery.

Shipped orders will be left curbside. Please discuss with the carrier when they call to schedule your delivery. White-glove installation and inside the home delivery only available within 80/mi of  13501 S. Main Street
Los Angeles, CA 90061, United States

Note: New orders received after 2PM (PST), will be processed the following business day. We do not ship on weekends or holidays.


    •  Select products over $800 shipping is calculated in cart.

Note: We do not ship to Alaska or Hawaii at this time.


Warranty: 3 months of parts & labor, 12 months of parts (does not cover normal wear and tear or negligence).


New Life Cardio Equipment
Los Angeles Address: 13501 S. Main Street
Los Angeles, CA 90061, United States
Phone: +1(800) 401-2446


We do provide a FREE gym planning service to clients that buy a certain amount of equipment from us.
While we recommend our customers use Affirm or Klarna, we understand its not for everyone, and do allow customers to leave a deposit at our showroom locations as well. This deposit ensures that your item of choice will be set aside for you and not be sold to anyone else. This deposit is fully refundable up to 14 days from when it is dropped off, and becomes non-refundable after 14 days. This deposit reserves your products and ensures no other customers are able to purchase it, the deposit ensures that your products are here waiting for you, and ensure everyone's time and interests are respected. Feel free to call us about any further questions concerning in-person deposits, as well as how you can explore our other financing options.
Installation within SOCAL can be arranged for a small fee. We do not arrange installation for items leaving the greater los angeles area however we can help you to source a company who will.

If You Have More Questions

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