Frequently Asked Questions
All sales that are made in store and are picked up in store qualify under warranty, however the equipment needs to be dropped off in store. If the equipment is scheduled for local delivery then it would qualify for a service technician to go out and service the equipment
* NOTE: New Life Cardio is not responsible for any damages that may occur during shipping of items back to our warehouse.
Shipping Policy
Orders within 80 miles of 13501 S. Main Street
Los Angeles, CA 90061, United States will be offered rate of $89.00 for local delivery within 50 miles and $119 for 50 - 80 miles. Usual expected time for local delivery is anywhere from 3 - 7 business days. We will notify you the day post purchase for information on the date and time of your delivery.
* Local deliveries will be left in the driveway or garage, depending on accessibility. An adult must be on-site to sign for the delivery.
* * For white-glove installation please select the option at checkout.
LOCAL PICKUP DAYS & HOURS:
Monday - Friday: 10:00am to 6:00pm
Saturday - Sunday: 10:00am to 2:00pm
13501 S. Main Street
Los Angeles, CA 90061, United States
Shipping for the United States
Handling time: 1 - 2 days (Mon - Fri)
Transit time: 3 - 5 days (Mon - Fri)
We ship ground LTL freight. All machines are shipped assembled, on a pallet and weigh in excess of 200 lbs. Orders are shipped from Los Angeles, CA.
Fully Assembled Shipping and Flat rate shipping estimated transit time of 5-12 business days.
1.) Orders ship within 48 hours after an order is received (Monday-Friday).
2.) Customers will receive an email shipping confirmation with a tracking number, once the order has shipped.
3.) The carrier will reach out to schedule an appointment for delivery. An adult must be on-site to sign for the delivery.
Shipped orders will be left curbside. Please discuss with the carrier when they call to schedule your delivery. White-glove installation and inside the home delivery only available within 80/mi of 13501 S. Main Street
Los Angeles, CA 90061, United States
Note: New orders received after 2PM (PST), will be processed the following business day. We do not ship on weekends or holidays.
- Select products over $800 shipping is calculated in cart.
Note: We do not ship to Alaska or Hawaii at this time.
WARRANTY:
Warranty: 3 months of parts & labor, 12 months of parts (does not cover normal wear and tear or negligence).
New Life Cardio Equipment
Los Angeles Address: 13501 S. Main Street
Los Angeles, CA 90061, United States
Phone: +1(800) 401-2446
Email: Support@newlifecardioequipment.com
If You Have More Questions
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