Frequently Asked Questions

New Life Cardio is a liquidator for cardio equipment manufacturers. Our inventory consists of name brand cardio equipment, with boxes that were damaged in shipping. While the machines are perfectly fine, they cannot be sold as “brand new” due to their damaged boxes. Our technicians assemble them and conduct rigorous testing to assure they meet the highest-quality standards. They are then ready to sell, in perfect working condition but without a box. Without the box you save up to 50% off the manufacturers original retail price.
In order to serve our customers in a more comprehensive and efficient manner, we have updated our warranty policy to be a single policy across the board. Customers will receive 3 months of Parts & Labor services after purchase, with Parts services continuing for the following 12 months. Customers are able to pay for another year of Parts after the first year for an additional $150.
Return Policy: There is a 10% restocking fee for any returned item, fee will be subtracted from refund. Customer is also responsible for the cost of returning the machine to our warehouse. There are 3 ways to return your product to our warehouse in Los Angeles, CA. 1.) Drop off the item yourself: No drop-off cost to customer. 2.) Schedule our truck for a pickup at your residence: Only available for returns within 80 miles of Los Angeles, CA. Cost to customer $125.00. 3.) Ship the item back to our warehouse in Los Angeles, CA: Must be shipped on a pallet, secured and covered with cardboard and plastic wrap. * NOTE: New Life Cardio is not responsible for any damages that may occur during shipping of items back to our warehouse.

Shipping Policy

LOCAL DELIVERY:

Orders over $1,000.00 and within 80 miles of  13501 S. Main Street
Los Angeles, CA 90061, United States will receive FREE local delivery.

Orders less than $1,000.00 and within  13501 S. Main Street
Los Angeles, CA 90061, United States will be offered a flat rate of $89.00 for local delivery.

* Local deliveries will be left in the driveway or garage, depending on accessibility. An adult must be on-site to sign for the delivery.

* * For white-glove installation click here.

LOCAL PICKUP DAYS & HOURS:

Monday - Friday: 10:00am to 6:00pm

Saturday - Sunday: 10:00am to 2:00pm

13501 S. Main Street
Los Angeles, CA 90061, United States


SHIPPING:

Shipping for the United States

Handling time: 1 - 2 days (Mon - Fri)

Transit time: 3 - 5 days (Mon - Fri)

We ship ground LTL freight. All machines are shipped assembled, on a pallet and weigh in excess of 200 lbs. Orders are shipped from Los Angeles, CA.

Fully Assembled Shipping and Flat rate shipping estimated transit time of 5-12 business days.

1.) Orders ship within 48 hours after an order is received (Monday-Friday).

2.) Customers will receive an email shipping confirmation with a tracking number, once the order has shipped.

3.) The carrier will reach out to schedule an appointment for delivery. An adult must be on-site to sign for the delivery.

Shipped orders will be left curbside. Please discuss with the carrier when they call to schedule your delivery. White-glove installation and inside the home delivery only available within 80/mi of  13501 S. Main Street
Los Angeles, CA 90061, United States

Note: New orders received after 2PM (PST), will be processed the following business day. We do not ship on weekends or holidays.

SHIPPING COST:

    •  Select products over $750 shipping is calculated in cart.

Note: We do not ship to Alaska or Hawaii at this time.


WARRANTY:

Warranty: 3 months of parts & labor, 12 months of parts (does not cover normal wear and tear or negligence).


 

New Life Cardio Equipment
Los Angeles Address: 13501 S. Main Street
Los Angeles, CA 90061, United States
Phone: +1(800) 401-2446

Savannah GA Address: 20 Mincey Blvd 
Garden City, GA 31408, United States
Phone: +1(323) 487-7923

Email: Support@newlifecardioequipment.com

We do provide a FREE gym planning service to clients that buy a certain amount of equipment from us.
While we recommend our customers use Affirm or Klarna, we understand its not for everyone, and do allow customers to leave a deposit at our showroom locations as well. This deposit ensures that your item of choice will be set aside for you and not be sold to anyone else. This deposit is fully refundable up to 30 days from when it is dropped off, and becomes non-refundable after 30 days. This deposit reserves your products and ensures no other customers are able to purchase it, the deposit ensures that your products are here waiting for you, and ensure everyone's time and interests are respected. Feel free to call us about any further questions concerning in-person deposits, as well as how you can explore our other financing options.
Installation within SOCAL can be arranged for a small fee. We do not arrange installation for items leaving the greater los angeles area however we can help you to source a company who will.

If You Have More Questions

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