Frequently Asked Questions

New Life Cardio is a liquidator for cardio equipment manufacturers. Our inventory consists of name brand cardio equipment, with boxes that were damaged in shipping. While the machines are perfectly fine, they cannot be sold as “brand new” due to their damaged boxes. Our technicians assemble them and conduct rigorous testing to assure they meet the highest-quality standards. They are then ready to sell, in perfect working condition but without a box. Without the box you save up to 50% off the manufacturers original retail price.
Warranty: 90 days labor, 3 years parts (does not cover normal wear and tear)
Return Policy: There is a 10% restocking fee for any returned item, fee will be subtracted from refund. Customer is also responsible for the cost of returning the machine to our warehouse. There are 3 ways to return your product to our warehouse in Los Angeles, CA. 1.) Drop off the item yourself: No drop-off cost to customer. 2.) Schedule our truck for a pickup at your residence: Only available for returns within 80 miles of Los Angeles, CA. Cost to customer $125.00. 3.) Ship the item back to our warehouse in Los Angeles, CA: Must be shipped on a pallet, secured and covered with cardboard and plastic wrap. * NOTE: New Life Cardio is not responsible for any damages that may occur during shipping of items back to our warehouse.

Shipping Policy

LOCAL DELIVERY:

Orders over $1,000.00 and within 80 miles of  13501 S. Main Street
Los Angeles, CA 90061, United States will receive FREE local delivery.

Orders less than $1,000.00 and within  13501 S. Main Street
Los Angeles, CA 90061, United States will be offered a flat rate of $89.00 for local delivery.

* Local deliveries will be left in the driveway or garage, depending on accessibility. An adult must be on-site to sign for the delivery.

* * For white-glove installation click here.

LOCAL PICKUP DAYS & HOURS:

Monday - Friday: 10:00am to 6:00pm

Saturday - Sunday: 10:00am to 2:00pm

13501 S. Main Street
Los Angeles, CA 90061, United States


SHIPPING:

Shipping for the United States

Handling time: 1 - 2 days (Mon - Fri)

Transit time: 3 - 5 days (Mon - Fri)

We ship ground LTL freight. All machines are shipped assembled, on a pallet and weigh in excess of 200 lbs. Orders are shipped from Los Angeles, CA.

Free Shipping and flat rate shipping estimated transit time of 5-12 business days.

1.) Orders ship within 48 hours after an order is received (Monday-Friday).

2.) Customers will receive an email shipping confirmation with a tracking number, once the order has shipped.

3.) The carrier will reach out to schedule an appointment for delivery. An adult must be on-site to sign for the delivery.

Shipped orders will be left curbside. Please discuss with the carrier when they call to schedule your delivery. White-glove installation and inside the home delivery only available within 80/mi of  13501 S. Main Street
Los Angeles, CA 90061, United States

Note: New orders received after 2PM (PST), will be processed the following business day. We do not ship on weekends or holidays.

SHIPPING COST:

    • 1.) Select products over $1,000 ship FREE, calculated in cart.
    • 2.) Orders between $750.00 and $999.99 shipping cost ranges from $98.00 to $348.00.
      - Due to the current high cost of freight shipping, we cannot ship orders under $750.00 at this time. We are very sorry for this inconvenience.

Note: We do not ship to Alaska or Hawaii at this time.


WARRANTY:

Warranty: 90 days labor, 3 years parts (does not cover normal wear and tear or negligence).


 

New Life Cardio Equipment
Address: 13501 S. Main Street
Los Angeles, CA 90061, United States
Phone: +1(800) 401-2446

Email: Support@newlifecardioequipment.com

We do provide a FREE gym planning service to clients that buy a certain amount of equipment from us.

iFit Support FAQ's

If I don’t renew my iFit subscription, can I still access workouts?

If you don't renew your subscription, you will have access to a limited number of iFit workouts. You can always use your exercise equipment in manual mode. The iFit subscription is required for the advertised coach-controlled interactive personal training experience, but not mandatory to purchase.

If my iFit subscription expires and I do not renew, how do I start a workout on my machine?

Simply push the “Start” button on your machine to begin a workout in manual mode. You'll be able to manually adjust your settings, and your screen will display an oval racetrack or similar graphic as you work out.

How do I cancel my iFit Membership?

To cancel your subscription, follow these steps:

  1. Log in to your account at iFit.com.
  2. Hover over your name in the top right corner, then click “Settings.”
  3. On the left side, click “Membership Plan.”
  4. Scroll to the bottom, then click “End Benefits.”
  5. Click “Continue” to End Benefits until the “Confirm Your Membership Cancellation” pops up, then click “End Membership.”
NOTE: If you purchased your subscription through the App Store or Google Play, you'll need to cancel it through the app settings on your phone

 

How can I make sure I would be charged for another 1-Year subscription when my free 1-Year trial is up?

There are a few things you can do:

  1. Make sure iFit emails are not going to spam. You will get a renewal reminder email 30 days before your subscription automatically renews.
  2. Cancel your subscription from your account settings at any time. Your existing subscription will be good through the original expiration date, but it will not renew.
  3. Contact us via email, chat, or phone to request that we remove your credit card information from your account, which would stop any automatic transaction from being processed.

Why do I have to enter my credit card number before I use iFit, even though it was included when I purchased my machine?

Don't worry—you won't be charged anything at this time for iFit. iFit keeps your credit card information for subscription renewal purposes. Importantly, your exercise equipment purchase and your iFit subscription signup are managed by different and separate payment systems.

If You Have More Questions

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